Returns & Exchanges

Pre-launch preview. Checkout is not open; no orders or payments are accepted. Final commercial terms will be confirmed before sales begin.

Returns & Exchanges

The returns policy is being finalised with the supplier. No order can be placed during this preview. Your mandatory rights under applicable UAE law will remain available when sales begin.

Policy points requiring supplier confirmation

• Return eligibility and exact return period — supplier confirmation required.
• Unworn and unused condition; original packaging and protective materials — supplier confirmation required.
• Effect of bracelet resizing or removed protective films — supplier confirmation required, subject to mandatory rights.
• Procedure for damaged, defective or incorrect products — supplier confirmation required, subject to mandatory rights.
• Exchanges and return authorisation steps — supplier confirmation required.
• Return shipping costs and who pays them — supplier confirmation required.
• Refund method and processing time — supplier confirmation required.
• Any non-returnable products, only where legally permitted — supplier confirmation required.
• Warranty claims and provider — supplier confirmation required.

Contact procedure

For questions or complaints, email gaianovacommerce@gmail.com or use the Contact form. We will acknowledge complaints with a reference or follow-up reply and communicate the next steps. Support hours and expected response time will be published after confirmation.